All Services Operational

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Active Incidents

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Active Maintenances

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Upcoming Maintenances

Lightning

Thunderstorm Manager

Operational

Lightning Integrator API

Operational

Lightning Exporter

Operational

Lightning Threat Zone API

Operational

TXD100

Operational

Xweather Insight

Operational

Roads

RoadDSS Global

Operational

Road Condition App Global

Operational

RoadAI Global

Operational

Data Collection Europe

Operational

Exports Webservice Europe & Asia

Operational

Wx Horizon Europe

Operational

Data Collection North America

Operational

Exports Webservice North America

Operational

Wx Horizon North America

Operational

Data Collection South America & Asia-Pacific

Operational

History (Last 7 days)

Incident Status

Service Disruption


Components

Lightning


Services

Thunderstorm Manager, Lightning Integrator API, Lightning Exporter, Lightning Threat Zone API, TXD100, Xweather Insight




April 8, 2024 09:10 UTC
[Investigating] Vaisala is experiencing a disruption to the above service. We apologize for any inconvenience caused by this disruption and we are working to restore services as soon as possible. We will provide further information when available and will also let you know when the disruption is resolved.

April 8, 2024 10:54 UTC
[Identified] We have identified the issue at our Data Center provider. They are currently working on a resolution and will contact us with updates.

April 8, 2024 14:10 UTC
[Identified] We are continuing to work on this issue. Those customers that are able to are encouraged to switch their connection to our secondary data center (192.101.77.208, 192.101.77.209). We will update you within an hour if there is no change of status. We appreciate your continued patience.

April 8, 2024 14:35 UTC
[Identified] We are continuing to work on this issue. We will update you within an hour if there is no change of status. We appreciate your continued patience.

April 8, 2024 15:29 UTC
[Identified] We are continuing to work on this issue. We will update you within an hour if there is no change of status. We appreciate your continued patience.

April 8, 2024 16:24 UTC
[Resolved] The issue is now resolved and data has returned. If you have any further issues please do not hesitate to email thunderstorm.support@vaisala.com

Incident Status

Service Disruption


Components

Roads


Services

Data Collection North America, Exports Webservice North America




April 8, 2024 10:42 UTC
[Identified] We have identified the issue at our Data Center provider, resolution is expected in the next two hours. We are currently deploying our Data center backup site to restore data.

April 8, 2024 14:34 UTC
[Identified] We are continuing to work on this issue. We will update you within an hour if there is no change of status. We appreciate your continued patience.

April 8, 2024 14:35 UTC
[Identified] We are continuing to work on this issue. We will update you within an hour if there is no change of status. We appreciate your continued patience.

April 8, 2024 15:29 UTC
[Identified] We are continuing to work on this issue. We will update you within an hour if there is no change of status. We appreciate your continued patience.

April 8, 2024 15:59 UTC
[Resolved] We are pleased to inform you that this incident has been resolved and you should now be receiving the expected services again. We will be carrying out an investigation and implementing actions to mitigate against this type of incident in future. We also apologize for any inconvenience caused during this disruption.

Incident Status

Partial Service Disruption


Components

Lightning


Services

Lightning Exporter




April 8, 2024 12:09 UTC
[Identified] Dear Lightning Exporter Users, Kindly note we have identified an issue with our service provider which is causing a disruption of services as below: - Lightning data We are actively working to resolve the issue as soon as possible and will keep you posted on the status. Thank you.

April 8, 2024 14:34 UTC
[Identified] We are continuing to work on this issue. We will update you within an hour if there is no change of status. We appreciate your continued patience.

April 8, 2024 15:27 UTC
[Resolved] Dear Lightning Exporter Users, Kindly note the service disruption due to data service outage is resolved and services fully restored. We are still actively monitoring the situation and will keep you posted if there are any changes. Please reach out helpdesk@vaisala.com if you have any questions regarding this incident.

Incident Status

Service Disruption


Components

Lightning


Services

Lightning Threat Zone API




April 8, 2024 12:12 UTC
[Identified] Dear Lightning Threat Zone API Users, Kindly note we have identified an issue with our service provider which is causing a disruption of services as below: - Lightning data We are actively working to resolve the issue as soon as possible and will keep you posted on the status. Thank you.

April 8, 2024 14:33 UTC
[Identified] We are continuing to work on this issue. We will update you within an hour if there is no change of status. We appreciate your continued patience.

April 8, 2024 15:27 UTC
[Resolved] Dear Lightning Threat Zone API Users, Kindly note the service disruption due to data service outage is resolved and services fully restored. We are still actively monitoring the situation and will keep you posted if there are any changes. Please reach out helpdesk@vaisala.com if you have any questions regarding this incident.

Incident Status

Partial Service Disruption


Components

Lightning


Services

Lightning Integrator API




April 8, 2024 12:08 UTC
[Identified] Dear Lightning Integrator Users, Kindly note we have identified an issue with our service provider which is causing a disruption of services as below: - Lightning data We are actively working to resolve the issue as soon as possible and will keep you posted on the status. Thank you.

April 8, 2024 14:34 UTC
[Identified] We are continuing to work on this issue. We will update you within an hour if there is no change of status. We appreciate your continued patience.

April 8, 2024 15:26 UTC
[Resolved] Dear Lightning Integrator API Users, Kindly note the service disruption due to data service outage is resolved and services fully restored. We are still actively monitoring the situation and will keep you posted if there are any changes. Please reach out helpdesk@vaisala.com if you have any questions regarding this incident.

Incident Status

Service Disruption


Components

Lightning


Services

Xweather Insight




April 8, 2024 12:11 UTC
[Identified] Dear Xweather Protect Users, Kindly note we have identified an issue with our service provider which is causing a disruption of services as below: - Lightning data We are actively working to resolve the issue as soon as possible and will keep you posted on the status. Thank you.

April 8, 2024 14:33 UTC
[Identified] We are continuing to work on this issue. We will update you within an hour if there is no change of status. We appreciate your continued patience.

April 8, 2024 15:26 UTC
[Resolved] Dear Xweather Insight Users, Kindly note the service disruption due to data service outage is resolved and services fully restored. We are still actively monitoring the situation and will keep you posted if there are any changes. Please reach out helpdesk@vaisala.com if you have any questions regarding this incident.

Incident Status

Service Disruption


Components

Lightning


Services

Thunderstorm Manager




April 8, 2024 12:07 UTC
[Identified] Dear Thunderstorm Manager Users, Kindly note we have identified an issue with our service provider which is causing a disruption in services as below: - Lightning data - Alert services We are actively working to resolve the issue as soon as possible and will keep you posted on the status. Thank you.

April 8, 2024 14:34 UTC
[Identified] We are continuing to work on this issue. We will update you within an hour if there is no change of status. We appreciate your continued patience.

April 8, 2024 15:26 UTC
[Resolved] Dear Thunderstorm Manager Users, Kindly note the service disruption due to data service outage is resolved and services fully restored. We are still actively monitoring the situation and will keep you posted if there are any changes. Please reach out helpdesk@vaisala.com if you have any questions regarding this incident.